Join the LLR family of private equity-backed growth companies.

Position Overview:

We are seeking a dynamic, impactful, and persistent leader for our Technical Delivery function. This person will be tasked with leveling up our technical implementation from an existing core competency into a powerful differentiator. The ideal candidate will have the ability to align with strategic company and department objectives, but also plan and drive the appropriate changes at a tactical level within their team. This position reports directly to the Chief Technology Officer.

The Technical Delivery team faces a complicated and unique set of challenges on a daily basis. They must master the complexities of clinical trial protocols, and bridge them to the extensive capabilities of our core platform. This platform consists of (1) a workflow engine that supports a comprehensive range of study phases, therapeutic areas, and geographies, (2) an integrations framework that connects our database to a wide range of downstream third-party systems, and (3) a real-time monitoring system that allows our customers to unprecedented visibility into and oversight over their trial operations.

The successful candidate will have a rare combination of several characteristics. First, they will have the deep technical capacity to understand how clinical trials translate to our system and the insight to identify patterns across studies. Second, they will bring their leadership and management skills to build the right processes, tools, and culture to deliver the highest quality implementations at scale. Finally (and most importantly), they will possess the vision and hunger needed to help us transform an industry. This is a uniquely challenging and exciting opportunity for an experienced technical implementation leader to make their mark on the multi-billion-dollar clinical trials space.

What You’ll Do:

• Provide Vision and Leadership: Help set the vision for Technical Delivery, and provide the energy and guidance to lead the team toward realizing that vision.

• Mentor and Manage the Team: Challenge and develop our tight-knit team of highly motivated and highly talented delivery professionals, shaping them into a well-oiled technical implementation machine.

• Institutionalize Domain Expertise: Create a structured set of best practices from our industry-leading experience in clinical trial oversight. Create systems and processes to apply them consistently to and continue to learn from client engagements.

• Strengthen Our Client-Facing Presence: Create more proactive and consultative relationships with our customers. Position us as a trusted advisor and partner that helps our clients run their studies better.

• Enable Cross-Functional Collaboration: Work effectively, and enable your team to work effectively, with Customer Success, Product, Engineering, Quality, Sales, and Marketing at all levels: aligning on strategic planning, developing collaborative processes, and managing tactical details.

• Prepare for Scalable Delivery: Build the DNA that will enable us to deliver at scale, including defining roles and responsibilities, creating repeatable processes, and working with Product and Engineering on evolving our internal tools.

• Set a Culture of Excellence: One of core values is “A+”: the idea that we always strive to perform at an A+ level. Model that value for the team and ingrain it into them in a positive and collaborative way.
  

What You’ll Need:

• Work Experience: 10+ years in technical implementation, solutions engineering, or equivalent at a B2B SaaS or enterprise software company. 3+ years in a management role. Experience in an early-stage or growth-stage startup is highly preferred.

• Industry Experience: Experience in clinical trials is not required, although experience with technically complex implementations and/or highly regulated industries is a big plus.

• Technical Literacy: Proven experience with and aptitude for highly configurable SaaS platforms, advanced low-code software configuration tools, and complex data models in a mission-critical role.

• Strategic Thinking: Relentless ability to digest complex objectives and challenges and synthesize them into a clear and achievable plan of attack.

• Bias to Action: Drives progress forward in the face of uncertainty. Practitioner of the “perfect is the enemy of good” philosophy.

• Delegation Awareness: Understands when to delegate and when to be hands-on (and isn’t afraid to do so). Provides the appropriate level of guidance and support when delegating to others, letting them own the problem without dictating the solution.

• Communication: Excellent verbal and written communication skills, especially around complex business or technical issues. Asks the right questions at the right times.
  

What You’ll Get:

• Exposure to all facets of building a rapidly growing technology company.

• Direct engagement with TruTechnologies' seasoned leadership team.

• Opportunity to contribute to major decision-making processes

• Involvement in transforming sample tracking and advancing clinical research.

• Prospects for career advancement and personal development as the company expands.