Join the LLR family of private equity-backed growth companies.

Who We Are:

Nonstop Administration and Insurance Services, Inc. is a fast-growing health insurance organization with a firm belief that everyone should have access to high-quality, affordable healthcare. We offer an employer-sponsored group health insurance solution called Nonstop Wellness to achieve this goal.

What Nonstop Is Looking For:

Nonstop Administration and Insurance Services, Inc. is seeking a Technical Support Specialist!

Primary Responsibilities

• First-Line Support: Provide courteous and efficient first-level technical support via phone, email, and in-person for all internal employee technical issues and requests.
• Troubleshooting & Resolution: Diagnose, research, and resolve basic to intermediate technical problems related to:
  • Desktop/laptop hardware (including macOS and other operating systems).
  • Standard business applications (e.g., Microsoft 365, Google Workspace, specialized industry software).
  • User account management (e.g., password resets, account lockouts, access permissions).
  • Printer, scanner, and peripheral device support.
  • Basic network/connectivity issues (e.g., Wi-Fi access, VPN troubleshooting).
• Ticket Management: Log all incidents and service requests accurately and thoroughly using our internal ticketing system, tracking issues from inception through resolution, and prioritizing based on impact and urgency.
• Escalation: Identify and escalate more complex or high-impact issues to Tier 2/Senior IT staff promptly and clearly, ensuring all relevant information and troubleshooting steps are documented.
• Onboarding/Offboarding: Assist with the setup, configuration, and deployment of new employee workstations, laptops, and mobile devices, as well as the deprovisioning of departing employee accounts and equipment.
• Documentation: Contribute to the IT knowledge base and documentation by creating and updating articles, user guides, and FAQs to empower employees to self-serve and ensure consistent support procedures.
• Hardware/Inventory: Assist with tracking and managing IT hardware inventory.
  

Qualifications

• Education: High school diploma or GED. A relevant Associate's degree, technical certification (e.g., CompTIA A+, ITIL Foundation), or equivalent practical experience is a plus.
• Customer Service Focus: Exceptional interpersonal, communication (written and verbal), and active listening skills with a patient, friendly, and professional demeanor.
• Technical Aptitude: Foundational understanding of computer hardware, operating systems (including macOS), and basic networking concepts.
• Problem-Solving: Strong analytical and troubleshooting skills with an eager desire to diagnose and resolve technical issues efficiently.
• Organizational Skills: Ability to manage multiple tasks, prioritize requests, and work effectively in a fast-paced, collaborative environment.

Preferred Skills and Experience:

• Experience with a ticketing system (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Familiarity with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace).
• Experience with Active Directory (AD), Google Workspace or other user management systems.
• Prior experience working in the healthcare industry and knowledge of HIPAA compliance standards.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer per day
• Repetitive use of fingers, hands, elbows, arms, including typing, reaching, grasping, and writing
• Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally
• Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone.
• Visual ability sufficient to read and produce printed material and information displayed on a computer screen.

Perks and Compensation:

• Full-time / Exempt
• Pay Range: $60,000-80,000
• Technology allowance (s)
• Fully Remote Position
• Open PTO for a flexible work life balance
• 401(k) plan participation with employer-matched contributions
• Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met
• Voluntary Benefits offered for employees and dependents

Employment Eligibility:

Applicants must be legally authorized to work in the United States without current or future sponsorship. Nonstop Administration and Insurance Services, Inc. is unable to sponsor or assume sponsorship of employment visas at this time.

Nonstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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