Join the LLR family of private equity-backed growth companies.

Who We Are:

Nonstop Administration and Insurance Services, Inc. is a fast-growing health insurance organization with a firm belief that everyone should have access to high-quality, affordable healthcare. To achieve this goal, we offer an employer-sponsored group health insurance solution called Nonstop Health®.

What Nonstop is Looking For:

Nonstop Administration and Insurance Services, Inc. is seeking a dynamic Member Experience Specialist!

Primary Responsibilities:

• Respond to Nonstop member, broker partner, and client inquiries via phone and Nonstop’s proprietary email ticketing system
• Demonstrate strong customer service while helping members navigate their medical benefit offerings through Nonstop
• Quickly become an expert at Nonstop programs, including, but not limited to, Nonstop’s core products as well as various additional benefits such as the Durable Medical Equipment program, AltCare Plus, Infertility, and Nonstop’s Claims process.
• De-escalate situations involving dissatisfied members by offering patient, empathetic, and skilled support.
• Maintain customer satisfaction at the core of every decision and task
• Build relationships and engage members by going the extra mile on every call
• Adhere to Nonstop guidelines, policies, and processes, as well as strict observance of HIPAA regulations and client confidentiality agreements
• Commit to ongoing professional development
• Report on member and client trends and feedback on professional development so as to become expertly versed in medical benefits, Nonstop processes, and programs

Preferred Skills, Experience and Education:

• 3+ years of experience in high volume call center environment in a customer-facing support role
• Ability to adapt to rapidly changing requirements with a positive and confident attitude
• Critical thinker with intuitive and creative problem-solving abilities
• Must be able to learn CRM systems
• Excellent organizational skills, proficient in multi-tasking, and pays close attention to detail
• Must be an expert in customer service and an organized self-starter
• Ability to confidently request assistance and take direction as needed
• Willingness to work a flexible schedule (if requested)
• Must have a dedicated workspace free from distractions
• Ability to communicate with staff, management, and clients effectively and professionally
• Possesses a customer-first, eager-to-solve-the-issue approach
• Ability to continually demonstrate strong writing skills
• Willingness and ability to work effectively, efficiently, and autonomously in a remote setting while staying proactively engaged with the team
• Must have reliable high-speed internet for this role.
• Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents
• Familiarity with medical insurance and medical benefits
• Experience working on multiple platforms and successfully navigating numerous sources of information
• Proven success in a high-growth, fast-paced environment
• Must be able to work independently, with access to reliable high speed internet in a remote, distraction-free workspace

Work Environment and Physical Requirements:

• Remote position involves regular collaboration across departments via video conferencing, phone, email and messaging platforms
• Requires prolonged periods of sitting and consistent use of a computer and other standard office equipment
• Occasional travel may be required for in person meetings, training, or company events
• Prolonged periods sitting at a desk and working on a computer per day
• Repetitive use of fingers, hands, elbows, and arms, including typing, reaching, grasping, and writing
• Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally
• Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone.
• Visual ability is sufficient to read and produce printed material and information displayed on a computer screen.

Perks and Compensation:

• Fully remote position
• Pay Rate: $28.85
• Cellular and/or Technology allowance
• 401(k) plan participation with employer-matched contributions for eligible employees
• Full medical, dental, and vision benefits with 100% employer-paid premiums
• Mission-driven culture
• Flexible time off

Nonstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#LI-REMOTE