Join the LLR family of private equity-backed growth companies.

Position Purpose

The Training Specialist is responsible for delivering and continuously improving training programs that build foundational and intermediate expertise across Tier 1, Payroll Implementation Specialists (IS), and HCM Implementation Specialists (IS). This role ensures new hires and existing associates develop the technical knowledge, system proficiency, and service skills required to meet operational standards and client expectations.

The role partners closely with Operations and leadership to standardize processes, enhance onboarding, and drive consistent, high-quality learning experiences that support employee readiness and performance.

Key Objectives

• Ensure successful onboarding and ramp-up of Tier 1, Payroll IS, and HCM IS associates
• Deliver high-quality instructor-led and blended learning programs aligned to operational needs
• Continuously improve training content based on feedback, performance data, and process changes
• Maintain accurate, up-to-date training materials and knowledge resources
• Drive consistency in service delivery through standardized training and best practices
• Measure training effectiveness through assessments, quality metrics, and performance outcomes
• Support ongoing associate development through coaching and reinforcement

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Design, deliver, and facilitate training programs for Tier 1, Payroll IS, and HCM IS roles, including new hire onboarding and ongoing development
• Create and maintain training materials, job aids, and knowledge base content to ensure accuracy and consistency
• Partner with stakeholders to identify training needs, define learning objectives, and develop targeted solutions
• Conduct needs analysis and continuously improve training programs based on operational changes and feedback
• Facilitate instructor-led sessions and support blended learning approaches to maximize knowledge transfer
• Develop and administer assessments to measure knowledge retention and training effectiveness
• Provide coaching and feedback to associates to reinforce learning and improve performance
• Ensure alignment of training content with SOPs, system updates, and organizational standards
• Support knowledge management efforts (e.g., Salesforce/knowledge base systems) to centralize and maintain training resources
• Collaborate cross-functionally to support operational readiness and continuous improvement initiatives

Minimum Qualifications

• Strong facilitation, communication, and presentation skills with the ability to engage diverse audiences
• Ability to translate complex processes into clear, effective training content
• Strong analytical and problem-solving skills with a focus on continuous improvement
• Working knowledge of payroll and HCM systems, processes, and workflows
• High attention to detail and ability to maintain accurate documentation and training materials
• Ability to collaborate cross-functionally and influence stakeholders at multiple levels
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and training technologies
• Ability to manage multiple priorities in a fast-paced environment