Join the LLR family of private equity-backed growth companies.

Position Purpose

As the Manager, Implementation you will be required to oversee the end-to-end management of the implementation, including working with key stakeholders to oversee the overall implementation plan for sold accounts, monitor progress against timeline due dates, and ensure Viventium provides a remarkable new client experience. The Manager, Implementation's ultimate goal is to make certain that clients are highly satisfied and clearly recognize the value of their partnership with Viventium. The Manager, Implementation will also be responsible to increase the bandwidth and pace of the department. The role will facilitate the development, coordination, communication, and accomplishments of short- and long-term organizational initiatives. The role will require you to lead in a manner that fosters greater understanding, employee engagement and drive for results.

Essential Duties and Responsibilities

• Review and approve new client product and service requests, manages execution of project plans, and ensure implementation completes on time, within budget and to the client’s expectations
• Work with key stakeholders to prioritizes escalated implementation projects and agree upon timelines
• Develop and/or improve all processes and tools for the new client implementation lifecycle
• Work with Team Supervisors to evaluate work effectiveness and the new client experience
• Manage quality service by enforcing quality and service standards, analyzing, and resolving quality and client service problems and recommending system improvements
• Coordinate with key stakeholders to resolve all issues within required timeframe, recommend and implement appropriate changes to all polices and procedures
• Accomplish department objectives by managing staff, planning, and evaluating department activities
• Improve results by communicating job expectations, planning, monitoring, and appraising
• Develops professional growth opportunities within direct reports including coaching, counseling, and discipline
• Review quality and productivity metrics with the Director (monthly and project status weekly metrics)

Minimum Qualifications

• 3+ years of Implementation or CX Experience
• 2+ years of client facing experience in the HCM/payroll industry
• High standard of care to our clients, provide positive support and encouragement to employees and understand financial needs
• Keen attention to detail and organizational skills
• Confident work ethic; results driven
• Basic understanding of payroll tax law compliance
• Excellent, demonstrated proficiency in Microsoft Outlook, Excel, & Word
• Strong interpersonal skills and track record of establishing strong client relationships
• Ability to handle stressful situations in a professional manner
• Ability to manage multiple projects and conflicting deadlines
• Ability to learn and adapt quickly, multi-task efficiently, and work well in a team - solid organizational skills

Licenses/Certifications

• FPC or CPP Certification