Join the LLR family of private equity-backed growth companies.

Position Purpose

As the Senior Director, Revenue Operations, you will be the strategic and operational backbone of our go-to-market engine. You will lead the charge in aligning Sales, Marketing, Customer Success, and Finance to drive scalable growth and predictable revenue. This role demands a hands-on, data-driven leader who brings deep expertise in HubSpot, Salesforce, and Excel, a proven ability to optimize revenue systems and processes, and experience scaling a SaaS organization from $50M to $100M+ in ARR and 250 to 500+ employees.

You will lead a small but growing team and work cross-functionally to build a centralized revenue engine, enhancing operational efficiency, forecasting accuracy, and overall go-to-market effectiveness. Experience with Salesforce is a plus.

Essential Duties and Responsibilities

- Strategic Alignment & Cross-Functional Collaboration

• Ensure tight alignment between Sales, Marketing, Customer Success, and Finance
• Standardize and enforce revenue-generating processes across departments
• Serve as a communication and strategy bridge between cross-functional teams to optimize the customer lifecycle

- Revenue Process Optimization

• Design and refine lead-to-cash workflows to reduce friction and boost efficiency
• Identify and resolve bottlenecks throughout the revenue cycle
• Automate and streamline sales and customer success processes for scale

- Data Management & Analytics

• Build and maintain a centralized revenue operations data structure
• Deliver reliable forecasting, pipeline analytics, and performance reporting to leadership
• Track and analyze key SaaS metrics including ARR, NRR, CAC, CLTV, churn, etc.
• Maintain data accuracy and integrity across all systems (CRM, billing, support, etc.)

- CRM & Tech Stack Management

• Own and optimize HubSpot CRM and Salesforce
• Manage integration across marketing automation, billing, and customer platforms
• Ensure systems and tools support streamlined workflows, automation, and robust reporting

- Go-To-Market Strategy & Execution

• Support Ideal Customer Profile (ICP) and segmentation strategy with data insights
• Contribute to pricing and packaging strategy through analysis and modeling
• Align GTM activities to drive targeted, efficient pipeline growth

- Sales & Customer Success Enablement

• Develop sales playbooks, training resources, and performance scorecards
• Optimize onboarding and lifecycle strategies for Customer Success
• Ensure smooth and consistent handoffs between teams to improve retention and upsell

- Performance Monitoring & Optimization

• Track and improve funnel conversion rates and revenue attribution
• Build executive-level dashboards and KPIs for business visibility
• Identify revenue leakage and implement preventative solutions

- Forecasting & Planning

• Lead accurate sales forecasting using historical trends and data insights
• Partner with Finance on revenue goal alignment and long-term planning
• Support annual sales planning and quota-setting processes

Minimum Qualifications

• 10+ years of experience in Revenue Operations, Sales Operations, or GTM strategy at a high-growth SaaS company
• Proven success scaling a business from 250 to 500+ employees and $50M to $100M+ in ARR
• Expert-level proficiency in HubSpot, Salesforce, and Excel (pivot tables, formulas, data modeling)
• Strong understanding of sales quota allocation and commission structures
• Track record of building and operationalizing scalable GTM processes
• Ability to analyze large datasets and communicate insights clearly to leadership
• Experience managing and mentoring a small team
• Bachelor’s degree

Preferred Qualifications

• Experience with Salesforce CRM
• Background in the human capital management industry
• Familiarity with Power BI and SQL
• Accounting or finance background