Join the LLR family of private equity-backed growth companies.

Client Success Manager

Viventium

Viventium

Customer Service
Remote
Posted on Saturday, May 4, 2024

Position Purpose

An exciting and unique opportunity to join a high growth organization with immense career potential. A successful Client Success Manager (CSM) will be the face of the company to our most valued Clients. This person will earn trust by gaining a deep understanding of client’s business needs and how our products can meet those needs. A CSM will anticipate client’s needs that will in turn help shape Viventium’s product roadmap, becoming a valuable change agent.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Manage overall Executive (multi) level relationship with Client
  • Expand our revenue in the target accounts through up-sell of new products and services
  • Coordinate onboarding, training, change management for your portfolio Clients
  • Articulate the value we deliver to Clients via quarterly business reviews
  • Work with Marketing to gain references, testimonials, logo approvals and case studies
  • Drive new business growth (referrals) through greater advocacy and relationship building
  • Conduct needs assessments with portfolio accounts to ensure Client's success objectives are met with our full product suite and system capabilities
  • Train Clients on use of our system
  • Ensure ongoing effective communication with Client contacts
  • Communicate changes (e.g., new products, capabilities, news, industry updates etc.)
  • Quarterback high-level relationship issues inter-departmentally and keep Client informed on status of resolution of open issues
  • Align with the Marketing Team around marketing to existing Clients
  • Align with the Product Team around driving the product roadmap items (PRM)
  • Conduct a weekly review of all cases related to portfolio Clients to ensure accountability for case/issue closure
  • Support operational changes such as paperless initiatives, multi-factor authentication, etc.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • 3+ years of account management experience (Client Success Manager, Relationship Manager, etc.) including experience managing a portfolio of accounts (e.g., a deep level of understanding product knowledge and relationship building)
  • Bachelor’s Degree or equivalent experience