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Position Summary

Reporting to the Chief Operating Officer, the Vice President of Operations is responsible for overseeing the efficient and effective management of medical office operations, ensuring high-quality patient care, regulatory compliance, and operational excellence. This role involves strategic planning, performance improvement, resource management, and team leadership. The VP of Operations will lead a team of managers to optimize operational workflows, enhance patient experience, and support the healthcare organization's goals.

Essential Functions and Responsibilities

• Develop and implement operational strategies, policies, and procedures that align with the healthcare organization’s goals and objectives.
• Collaborate with the executive team to set and achieve long-term business and patient care objectives.
• Implement strategic direction, drive revenue, and increase productivity to continue to grow practice.
• Oversee daily operations of multiple medical offices, ensuring efficient workflows and high-quality patient care.
• Manage appointment scheduling, patient flow, and office logistics to maximize operational efficiency.
• Coordinate with clinical staff to ensure seamless integration and communication between clinical, administrative, and ASC functions.
• Lead, mentor, and develop a high-performing team of managers and staff.
• Foster a culture of continuous improvement, professional development, and exceptional patient service.
• Empower managers to lead their teams effectively and ensure alignment with organizational goals.
• Develop and manage budgets, forecasts, and financial plans for the operations department.
• Monitor operational performance against budget and take corrective actions as needed to ensure financial health.
• Analyze financial statements and operational data to identify cost-savings opportunities.
• Ensure all operations comply with healthcare regulations, accreditation standards, and organizational policies.
• Implement and maintain quality assurance protocols to ensure high standards of patient care and safety.
• Establish and maintain relationships with key suppliers and service providers.
• Negotiate contracts and ensure timely procurement of medical supplies and equipment.
• Develop and monitor key performance indicators (KPIs) to track operational efficiency, patient satisfaction, and quality of care.
• Analyze data to identify areas for improvement and implement corrective actions.
• Prepare and present regular reports to the executive team on operational performance.
• Identify potential risks in medical office operations and develop mitigation strategies.
• Ensure business continuity through effective risk management and disaster recovery planning.
• Enhance the patient experience by optimizing office workflows, reducing wait times, and improving service delivery.
• Address patient complaints and feedback promptly and effectively.

• Bachelor’s degree in healthcare administration, business administration, nursing, or a related field.
• Proven experience in a senior operational management role within the healthcare sector, preferably in medical office management.
• In-depth knowledge of healthcare regulations, compliance, and accreditation standards.
• Ability to travel between locations as needed.