Join the LLR family of private equity-backed growth companies.

Eye Health America is looking for trained ophthalmic technicians who would like to apply their clinical knowledge to help patients in a remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

• Take inbound patient calls related to:
  • Prescription questions
  • Pre-surgical and post-surgical questions
  • Adverse events related to surgeries and prescriptions
  • Triaging emergent eye issues and scheduling urgent appointments
• Place outbound calls related to:
  • Patient voicemails with clinical questions
  • Directives from in-clinic providers and staff on clinical communication to patients
  • Patient educational programs
• Input and maintain accurate and up-to-date patient records, including demographic information
• Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
• Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)

Benefits:

As a team member at Eye Health America, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities

Requirements

• At least 2 years of Ophthalmic Technician experience
• COA certification is a plus!
• Call center experience is a plus!
• Adequate training will be provided upon hire