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Culture & CareersTechnical Analyst - Second Shift
Suvoda
Technical Analyst – Second Shift
Department: Services Support
Reports to: Senior Manager, Technical Support
The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests.
Responsibilities
- Liaise with Services, Product, and Support to investigate production issues/requests
- Propose and implement short term solutions for applications when applicable
- Take ownership of production issues and drive escalations
- Research and resolve issues using critical and logical thinking, ensuring financial data integrity and
- Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
- Manage priorities through ticketing system
- Support technical customer implementations involving sensitive financial
- Assist in documentation of technical work instruction
- Recommend continuous improvement of operational and technical efficiencies
- Coordinate with Engineering and Product teams on future enhancements and capabilities
- Ability to understand Suvoda products, technical capabilities, and custom solutions
- Support application server management, deployment, and troubleshooting of lower and production environments
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Requirements:
- Bachelor’s degree or equivalent work experience and/or training preferred
- Object-oriented programming experience with Python (including writing scripts)
- Daily use of PostgreSQL, Django, Python
- Knowledge of SQL scripting and databases
- Linux/Unix and Bash scripting experience is preferred
- JavaScript or Typescript experience is a plus
- Ability to read and analyze application logs
- Version control experience (e. git)
- Open source software/web application development experience is a plus
- Highly collaborative team player
- Experience working in a fast-paced technical support-oriented role
- Ability to communicate effectively with team members and management
- Prioritization of security and privacy
- Self-starter with the ability to independently manage time and priorities while meeting deadlines
- Sharp troubleshooting, problem solving, and analytical abilities
- Attention to detail
- Experience with configuring and populating a knowledge base tool is a plus
- Willingness to explore new technologies
- Experience supporting technologies in the Financial or Clinical Trial space preferred
- Experience with OWASP security best practices is a plus
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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.