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Specialty Products Group - Specialty Product Manager

Stratix Corporation

Stratix Corporation

Norcross, GA, USA
Posted on Thursday, July 4, 2024

Position Summary

Stratix Specialty Products Group (SPG) is a unique value-add department focused on providing bespoke peripheral products to our customers as part of a complete solution. We are looking for a creative and detail-oriented Specialty Product Manager to add to our team of engineers and product professionals. We need a smart, energetic, and results-driven problem solver who is looking to make an immediate impact.

Job Responsibilities

  • Interface with our customers and gather requirements for new projects.
  • Support internal departments by providing product options and expert opinions while ensuring SLAs are met by the department with frequent communication.
  • Coordinate with engineers to create customized product solutions.
  • Create and improve internal processes through Salesforce and ServiceNow.
  • Create and maintain partnerships with some of the largest peripheral and custom product manufacturers in the world.
  • Test new products, record data and analytics, and maintain quality standards.
  • Work with Finance, Order Management, and Procurement to ensure products and kits are managed properly according to product line.
  • Report on product revenue, opportunity margin, and department profitability.
  • Train with Master Data to understand proper data integrity and how to carefully control products and customers in Oracle and ensure compliance.
  • Maintain a database of information and capabilities relevant to the equipment and tools employed by SPG for product development.
  • Attend relevant trade shows (some travel required).
  • Create and maintain a database of product photos and training videos.
  • Train with our Barcode Verification group to be able to perform backup duties and cross-product management.
  • Work with Marketing to create product slicks and other sales collateral.
  • Maintain a supply of relevant peripheral product samples and facilitate customer sample requests.
  • Add products to and maintain products in Salesforce.
  • Add products to and maintain product solutions and kits in Oracle.

Job Requirements

  • BA/BS Degree or equivalent experience required. Knowledge of popular mobile electronic products and peripherals.
  • Experience in sales, engineering, and/or other customer facing roles.
  • Proficiency in Microsoft Office, Excel, Powerpoint, Outlook, and Teams.
  • Experience with OEM, partner, and supplier management.
  • Excellent written and verbal communication skills with an analytical approach to problem solving.
  • Exceptional time management, prioritization, and multitasking skills and ability to adjust priorities on-the-fly.
  • Ability to function well in a fast-paced environment where constant change is the norm, the bar for quality is set high, and a positive attitude is a must.
  • Continuous improvement mindset with customer-centric approach.
  • Ability to be receptive to coaching but also work independently and be accountable, with a willingness to offer solutions to business challenges.
  • Experience with Oracle and ServiceNow systems preferred.