Join the LLR family of private equity-backed growth companies.

Position overview:

The Operations Manager is responsible for day-to-day client satisfaction, delivery of SDI’s value proposition, and fulfillment of all contractual obligations for assigned program accounts. These accounts are typically multi-site, complex, and strategically important to SDI. The Operations Manager serves as the primary client interface and advocate, ensuring operational excellence while acting as a strategic business partner.

This role requires strong expertise in procurement, digital supply chain, inventory management, and operations. The Operations Manager leads cross-functional execution, oversees performance management programs, and presents KPIs, milestones, and service results to client leadership. They must be a credible subject matter expert who delivers best-in-class service across all client locations.

The Operations Manager will monitor site-level KPIs, resolve transactional issues, drive continuous improvement, and manage delivery to service-level agreements. They will also collaborate across SDI’s matrixed organization (engineering, sourcing, procurement, HR, finance, and IT) to meet revenue, expense, and profit goals. Project management skills are essential to support initiatives across multiple sites. Up to 10% travel is required for this role.

A typical day in the life of an Operations Manager:

• Leverage digital supply chain technologies (eCommerce integrations, analytics tools, inventory tracking, automation solutions, etc.) to enhance client visibility and performance.

• Lead and influence across client teams and internal SDI functions; communicate clearly and operate with autonomy and professionalism.

• Execute client delivery strategies (inventory management, procurement, reporting, continuous improvement) using established metrics and KPIs.

• Deliver revenue, expense, and profit results; identify new opportunities (e.g., engineering services, POU technologies); approve site expenses.

• Lead performance management programs and ensure adoption at all client sites.

• Define and implement processes, tools, and protocols that enhance effectiveness and efficiency across all site activities.

• Partner with sourcing, procurement, finance, and other functions to meet business objectives, resolve issues, and support growth opportunities.

• Apply lean/continuous improvement methodology, data analysis, SOPs, and new technologies to deliver operational best practices.

• Work with senior leadership to build and support a high-performing client-facing team; act as the liaison between site teams and SDI headquarters.

The skills you’ll contribute to our diverse team:

• Bachelor’s degree or equivalent work experience.

• Strong data analysis skills; advanced proficiency in PowerPoint, Excel, and Word; ability to create full end-to-end client presentations

• Working knowledge of the full procure-to-pay cycle in SAP or similar ERP.

• 3+ years’ experience in Integrated Supply or related fields (Logistics, Distribution, Supply Chain).

• 5+ years of client management experience, including sourcing and inventory control of indirect materials.

• Experience implementing and leveraging modern digital supply technologies (eCommerce integrations, analytics tools, inventory tracking, automation, etc.).

• Demonstrated leadership, strong communication skills, and ability to influence.

• Hands-on, proactive manager with strong organizational and time-management skills.

• Ability to operate autonomously with professionalism; strong executive presence and presentation skills.

Who are we?

At SDI, we’re proud to help essential organizations across North America compete more effectively in a challenging global marketplace – and keep our economy moving. We do this by thinking differently, questioning conventional wisdom, and constantly challenging the status quo. We’re evolving the way leading manufacturers, multi-site retailers, and higher education think about their maintenance, repair, and operations (MRO) strategies – the critical supply chain of parts, materials, equipment, and consumables necessary to keep plants and facilities operating safely and productively. Every day, we help companies eliminate waste, minimize risk exposure, and stay competitive on an ever-changing world stage.

Why work for SDI?

The Philadelphia Inquirer named us a Top Workplace in 2023! Additionally, we pride ourselves on taking care of our employees. Here are some of the benefits we offer:

• Health insurance (medical, dental and vision).
• Training and development opportunities – 2023 winner of the People Accelerator award.
• Vacation, wellness days, pet bereavement days and 12 paid holidays.
• 401K with a company match.
• Tuition reimbursement.
• Student loan repayment assistance.
• Reimbursement for safety shoes.
• Discounted tickets to a variety of different vendors.

The pay range for this bonus-eligible role is $115,000 - $125,000 annually. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

EEO

SDI is proud to be an equal opportunity employer committed to inclusion and diversity. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation for any part of the employment process, please let us know by contacting us at hr@sdi.com. SDI participates in the E-Verify program.