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Medical Office Manager - Bayside and Great Neck

Schweiger Dermatology

Schweiger Dermatology

Operations
Great Neck, NY, USA
Posted on Wednesday, February 21, 2024

Join the largest growing dermatology group in the country! Schweiger Dermatology Group (SDG) was founded to help make excellent dermatology care accessible to all. Schweiger Dermatology Group is always looking for outstanding talent for our team.

OUR MISSION: Deliver the Ultimate Patient Experience

At SDG, we also strive for the Ultimate Employee Experience:

  • With 110 office locations, find an opportunity near your home
  • Positive work environment with the tools to need to do your job and grow
  • Full time employees (30+ hours per week) are eligible for:
    • Medical (TeleHeath included), HSA/FSA, Dental, Vision within 30 days of employment
    • Company HSA contribution
    • Eligible for 401K
    • Your birthday is an additional personal holiday
    • Company Paid Disability
    • Pre-tax savings available for public transit commuters
  • Part-time employees (less than 30 hours) – eligible for dental, vision, voluntary life & disability coverage on 1st of the month after date of hire and 401K as listed above
  • Employee discounts on SDG skin care products & cosmetic services

Job Summary: The General Manager oversees its respective centers, teams, and processes that are essential to our success. A General Managers will build a team of capable and competent employees that can enhance and optimize operational performance of their centers.

Locations: Bayside and Great Neck

Job Responsibilities:

  • Develop A-Team that delivers A-Level Operational Outcomes and Processes.
  • Culture of Positivity NPS for providers & staff >82.
  • Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals as outlined by the RM team.
  • Optimization of operational processes to deliver on goals – staffing percentages and budget adherence.
  • Effective and collaborative management - able to effectively collaborate with other company departments/teams to achieve successful results.
  • Independently drive key change and transformation initiatives aligned with organizational strategic goals.
  • Heavy focus on auditing SOPs and accountability of SOP compliance at all respective center levels, as well as supporting providers while coaching and developing staff to ensure all are A players.
  • Hold team accountable for C.A.R.E Core Habits.

Specific Goals/Objectives

  • Build a capable and competent Office Team at each office being overseen.
    • Develop the team in a cost-effective manner. Build a knowledge base across all disciplines with cross training employees.
    • Provide a strong culture of continued education and training for all staff members. Manage, develop and coach staff.
    • Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at offices.
  • Achieve monthly center goals set forth by the GM Report and KPIs.
    • Track to financial goals and patient satisfaction goals which will be updated ad outlined by the operations team and shared with GMs monthly at a minimum unless the GMs are made aware of any delays.
    • Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures noted below.
  • Promote a culture of positivity and help build a company that has long-term sustainability.
  • Obtain high levels of patient satisfaction.
    • Goal is a net promoter score above 82%
    • All patient messages resolved within 24hrs, and patient updated daily until resolved
    • Continued 4/5 Star external reviews
  • Achieve smooth running office level operations and site level autonomy.
    • Frequent check in with providers via call, meetings for two way and consistent communication
    • Minimal provider and staff complaints
    • Offices should be able to run autonomously daily with majority of problems resolved independently without GM presence
    • Create a positive and respectful center environment.
    • All audit logs (labs, RX, open notes, messages, Klara inbox, tasking) completed end of day at each office
    • Cross training of staff for versatile staffing
    • Monthly staff meetings recommended
    • Inventory and Cash management as per SOP guidelines
    • Scheduled on site visits for preparation in time spent in each office and allowing staff and providers to prepare
    • First line of contact for all front desk and MA issues always
    • Ensure that all offices appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
    • Collaboration with PSC on office updates, provider updates and anything anyone scheduling would need to know
    • Take responsibility when office team makes mistakes in coaching and learning sessions
    • For an office that has MOHs- MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained.
      • Post care concerned for MOHs are set up to go directly to the surgeon
      • GM is responsible for knowledge of CLIA needs and works with lab to make sure up to date information
    • Other duties as assigned by supervisor on an as needed basis.

KPIs: To be discussed based on role and updated annually.

Qualifications

  • 2 or more years of leadership experience preferred
  • Healthcare administration or management background preferred
  • Strong computer literacy
  • Leadership qualities with good communication skills
  • Conflict resolution skills must be developed
  • Dermatology experience preferred
  • Working knowledge of HIPAA & OSHA compliance

Salary Pay Range
$65,000$70,000 USD

Schweiger Dermatology Group will strictly follow individual state guidelines regarding COVID-19 vaccination status. If you will be working in a state or jurisdiction with a vaccination status requirement, your start date is contingent upon receipt of vaccination status, or an approved exemption, if applicable.

Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.