Data Center Operations Manager
Salute Mission Critical
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Operations Manager to join our team.
Overview:
The Data Center Operations Manager role is a leadership position responsible for overseeing operational excellence, financial management, vendor and supply chain coordination, and service delivery. This role ensures the smooth execution of business activities, including compliance, resource planning, recruitment, and strategic growth initiatives. The position requires a blend of remote work and onsite presence within the assigned country, with potential travel across Europe as required.
Key Responsibilities
Leadership & Business Operations:
- Oversee finance, cost management, and profitability to meet company targets.
- Ensure compliance with local TAX, VAT, HR, and other regulatory requirements.
- Drive project delivery, ensuring operational efficiency and service excellence.
- Lead new business opportunities, including RFP management and securing new contracts.
- Manage team recruitment, training, and performance evaluations to build and retain top talent.
- Oversee resource scheduling, forecasting, and business planning to meet operational needs.
- Ensure adherence to company protocols and procedures, including Salesforce, ADP, and other internal systems.
- Act as a key point of contact for dispute resolution involving staff, clients, contractors, and vendors.
- Represent the company in contract negotiations, execution, and sign-off as a Country Lead.
- Travel internationally as required for business needs.
- Own and manage all country-specific operations, collaborating with finance, HR, and other shared services.
Vendor & Supply Chain Management:
- Serve as the primary liaison for key vendors and suppliers, ensuring alignment with business objectives.
- Oversee procurement of critical infrastructure, spare parts, and consumables to optimize stock levels and minimize downtime.
- Negotiate contracts and conduct performance reviews with vendors to ensure service quality and compliance.
- Collaborate with procurement teams to secure cost-effective and strategic solutions for operational needs.
Operational Management & Compliance:
- Implement and maintain efficient operational processes for managing data center infrastructure.
- Oversee change management procedures, ensuring minimal disruptions during upgrades and maintenance.
- Ensure compliance with safety, security, and operational standards, enforcing company policies and procedures.
- Maintain comprehensive records of supplier contracts, certifications, and compliance documentation.
- Develop risk mitigation strategies to address potential supply chain and operational disruptions.
Client & Stakeholder Engagement:
- Build and maintain strong relationships with clients, acting as a trusted point of contact for operational concerns.
- Facilitate discussions regarding ongoing projects, service improvements, and infrastructure upgrades.
- Proactively address client concerns and align vendor activities with client expectations.
Project & Logistics Coordination:
- Oversee and manage complex projects involving third-party vendors and contractors.
- Ensure efficient coordination of equipment deliveries, installations, and maintenance schedules.
- Track and manage vendor-related issues to resolution, ensuring seamless service delivery.
Qualifications & Experience:
- Bachelor's degree (or equivalent) with 5+ years of leadership experience in a relevant field OR 8+ years in data center operations or supply chain management.
- Proven expertise in vendor management, procurement processes, and logistics coordination within a data center or technical environment.
- Strong negotiation and contract management skills, with a track record of supplier relationship management.
- Excellent analytical skills to assess vendor performance, inventory tracking, and supply chain efficiencies.
- Exceptional communication and organizational skills, capable of managing multiple priorities.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and experience with data center ticketing systems.
- Ability to travel up to 50% to engage with teams, vendors, and clients as required.
- Fluency in both German and English, with strong communication skills in both languages..
What We Offer:
- A dynamic and growth-focused career opportunity within a global leader in data center operations.
- Competitive salary and benefits, along with industry-leading training and development programs.
- Opportunities to work in a fast-paced, mission-critical environment with career advancement potential.
What you’ll get from us:
Here, at Salute, we value our people and take great pride providing not just a job but fantastic career opportunities. In addition to the opportunity to work in a great team and earn a competitive salary - you'll gain access to cutting edge industry training that aims to enhance your skills and propel your career forward. Not only will you receive valuable development in your current role, but for those who are ambitious and motivated, the possibilities are endless.
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