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Title: Senior Vice President, AMS FM&O (Americas Facilities Management & Operations)

Department: Operations

Reports To: Managing Director, AMS Operations

Location: Americas (US-based, travel required)

Type: Full-Time, Exempt

Position Summary

The Senior Vice President, Americas Facilities Management & Operations (AMS FM&O) is a senior executive responsible for the strategic leadership and operational delivery of Salute’s facilities management and operations services across the Americas region. This leader oversees a large, geographically distributed team, drives operational excellence across mission-critical data center environments, and serves as the primary executive point of accountability for client relationships, P&L performance, workforce planning, and service quality across all AMS engagements.

Key Responsibilities

Strategic Leadership

• Define and execute the regional FM&O strategy in alignment with Salute’s global objectives and growth targets.
• Partner with executive leadership to identify expansion opportunities, optimize service delivery models, and develop scalable operational frameworks.
• Act as a senior executive sponsor for key client accounts, ensuring satisfaction, retention, and contract growth.
• Drive a culture of safety, accountability, continuous improvement, and operational excellence across all AMS operations.

Operational Delivery

• Oversee day-to-day FM&O operations across all client facilities and operations in the Americas, ensuring adherence to SLAs, uptime commitments, and safety standards.
• Oversee multiple disparate service lines including Data Center Critical and non-Critical Maintenance, Staff Augmentation, Security, Critical Cleaning, Rack Deployments, and others.
• Establish and enforce consistent operational processes, procedures, and standards across all sites and service lines.
• Lead incident management, escalation protocols, and post-incident reviews to drive continuous improvement.
• Ensure all operations teams meet applicable regulatory, compliance, and client contractual requirements.

Financial Management

• Own the AMS FM&O P&L, including revenue forecasting, budgeting, cost management, and margin optimization.
• Identify and execute cost efficiencies without compromising service quality or safety.
• Support commercial and pricing strategy for new and existing contracts in collaboration with Sales and Finance.

People Leadership

• Build, develop, and retain a high-performing regional leadership team, including Vice Presidents, Regional Directors, Site Managers, and functional leads, and technicians.
• Drive workforce planning efforts to ensure appropriate staffing levels, skills coverage, and succession readiness across the region.
• Foster an inclusive culture that prioritizes employee development, engagement, and wellbeing.
• Partner with HR on talent acquisition, performance management, and organizational design.
• Support continuous improvement of training and development programs.

Client & Stakeholder Engagement

• Serve as the executive-level relationship owner for major AMS clients, driving strategic account management and long-term partnership growth.
• Lead executive business reviews (EBRs) and quarterly performance discussions with key clients.
• Collaborate with Sales, Business Development, and Solutions teams to support new pursuits and contract renewals.
• Represent Salute externally at industry events, client engagements, and partner forums.

Qualifications

Required

• 10+ years of progressive experience in facilities management, data center operations, or critical infrastructure services, with at least 7 years in a senior leadership role.
• Demonstrated success leading large, geographically distributed operations teams (200+ employees) across multiple sites.
• Proven P&L ownership and financial management experience at scale.
• Deep expertise in data center FM&O, including critical systems (power, cooling, fire suppression), CMMS platforms, DCIM tools, cleaning, security.
• Strong executive presence with the ability to build trusted relationships with C-suite clients and internal stakeholders.
• Experience managing complex service contracts and SLA-driven environments.
• Bachelor’s degree in Engineering, Facilities Management, Business, or a related field; or equivalent experience.

Preferred

• Experience in a managed services or outsourced FM environment supporting hyperscale, colocation, or enterprise data center clients.
• Relevant industry certifications such as CFM (Certified Facility Manager), CDCP, or equivalent.
• PMP or equivalent project management certification.
• Experience scaling operations through rapid company or contract growth.
• MBA or advanced degree.

Core Competencies

• Executive Leadership & Vision
• Operational Excellence
• Financial Acumen
• Client Relationship Management
• Strategic Thinking & Problem Solving
• People Development & Team Building
• Change Management
• Safety Culture & Risk Management

Work Environment & Travel

This role requires frequent travel across the Americas region, estimated at 40–60% of working time, to visit client sites, meet with team members, and support business development activities. Some international travel may be required.

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at hr@salute.com for more information. (For recruiting specific questions, please contact recruiting@salute.com.)