Join the LLR family of private equity-backed growth companies.

Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based sales position within house accounts responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.

This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.

What You’ll Do

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
• Maintain a deep understanding of our solutions, client base, and best practices
• Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
• Educate clients on business value of solutions and application of best practices
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
  
  

What Experience You’ll Need

• Bachelor’s degree or equivalent experience
• Minimum of 2 years experience in a customer success, account management or other client-facing role
  
  

What Could Set You Apart

• Ability to troubleshoot and solve business and/or basic technical problems
• Demonstrated ability to maintain a calm confidence under pressure