Join the LLR family of private equity-backed growth companies.

We are looking for a Product Fulfillment Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer’s requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required.

What you’ll do

• Respond to the Assistel consumer line
• Comply with metrics and overall performance expectations
• Identify consumer needs via thorough analysis of the consumers’ credit file
• Properly document of follow-up actions for partner departments best resolution
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe
• Maintain complete and accurate client and project information
• Serve as a liaison between the consumer and the client for best case resolution
• Accountable a for any update required in cases resolution process
  
  

What Experience You Need

• Fluent in French And English skills , both oral and written B2 or more