Fulfillment Back Office Analyst
Midigator
Software Engineering, IT, Data Science
Heredia Province, Heredia, Costa Rica
Posted on Mar 29, 2026
Data Analyst Agents (Data Entry Specialist) will process and analyze cases and transactions pertaining to Midigator (Kount) chargeback process support
What You’ll Do
What You’ll Do
- Process assigned workload based on Midigator rules and playbook
- Investigate and analyze transactions history
- Provide chargeback claims resolutions inline with customer request
- Align and coordinate process improvements with leadership team
- 1+ years of experience in data entry or back office
- B2 or above in English proficiency
- Excel or Google Sheets experience
- Attention to detail
- Analytics skills
- Claims management experience
- Lean process driven mentality