Join the LLR family of private equity-backed growth companies.

The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

This position is hybrid and requires in-office presence with the team Monday-Wednesday.

What You Will Do

• Scale customer engagement of sales team
• Maximize sales resources’ selling time by taking on back-office tasks
• Connect with and coordinate internal resources to streamline contract-to-boarding processes
• Support issue resolution around billing and general customer service
• Assist with inquiries regarding billing, pricing, contracts, reporting and research
• Perform sales administrative tasks (revenue tracking, etc.)
• Review and monitor sales leads
• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
• Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
• Maintain tools to support the sales teams
• Generate Client reporting and Client dashboards
• Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
• Coordinate with Customer Success Managers to support Customer training
• Guide sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
• Analyze sales performance records, interpret results
• Review quarterly compensation for accurate payout
  
  

What Experience You Need

• 2-5 years of sales support and/or customer service experience
• Bachelor's degree or the equivalent years of industry experience Technical proficiencies
• Consistent with Equifax’s 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday, Thursday in Equifax’s Atlanta-based office
  
  

What Could Set You Apart

• Tech or software, platform skills
• Intellectually curious and insights driven
• Delivers results and plays to win
• Drives excellent execution
• Has a sense of urgency, agility, and grit
• Leads with integrity, and be personally accountable
• Exceeds customers’ expectations every day
• Works together as one aligned global team (#OneEquifax)
• Takes initiative to develop yourself and help others grow
• Values diversity of experience and thought