<div> <ul> <li>Responsible for creating, maintaining and improving customer relationships while interacting with customers daily </li> <li> Answer customer calls and emails providing prompt issue resolution </li> <li> Manage outbound calls to gain information and/or follow up to resolve customer issues </li> <li> Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc. </li> <li> Manage client dialog while documenting details of client interaction in Salesforce … talk about multi-tasking! <br><br> </li> </ul> <strong>What Could Set You Apart<br><br></strong><ul> <li> Experience with managing high-volume inbound and outbound calls </li> <li> Skilled at effectively assessing customer audience and adjusting style and tones to match the customer </li> <li> Proficiency in Salesforce Service</li> </ul> </div>

United States

We believe the challenges of running a business should be delivering great products or services, not managing payment risk. That’s why we created MIDIGATOR—the world’s first technology platform to prevent and fight chargebacks.

MIDIGATOR’s technology features customized automation and relevant, real-time analytics. By revealing what is happening and why it is happening, MIDIGATOR empowers data-driven decisions.

Key features:

- Real-time data reporting and predictive forecasting enable preemptive action to reduce risk exposure.

- Analytics reveal the underlying causes of disputes so issues are solved at the source.

- Intelligent, customized automation for chargeback and dispute responses recovers the maximum revenue possible.

- Immediate prevention alert and Visa merchant purchase inquiry responses provide the most complete protection with fewer costs and less revenue loss.

- Dynamic technology addresses emerging challenges to provide continual protection.

- Efficient automation eliminates labor-intensive, error-prone processes.

- Unparalleled transparency enables data-driven decisions for unrestricted scaling and growth.

For more information, visit MIDIGATOR.com.

american fork, ut, usa

Midigator

Senior Business Services Agent

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Senior Business Services Agent