Join the LLR family of private equity-backed growth companies.

The GFS Tier 1 Support Analyst will serve as the first point of contact for internal C2O/PM users, Billing Ops and other internal departments. The Analyst will provide support and/or subject matter expertise for the contract entry function

What You’ll Do

• Serve as the primary Tier 1 point of contact for internal departments and Billing Operations, providing initial troubleshooting and support.
• Resolve technical issues directly or coordinate with Tier 2 resources, ensuring all progress is tracked and resolutions are communicated to stakeholders.
• Collaborate with the Order-to-Cash (OTC) team to address cross-functional challenges and document system fixes through official Release Notes.
• Monitor critical system performance and maintain automated file-loading tools to ensure consistent operational uptime.
• Execute manual file transfers and fulfill specific client requests, including account setups and data migrations into the C2O system.
• Analyze recurring support trends to identify and implement strategic improvements to existing operational processes.
• Maintain data integrity and service standards by bridging the gap between automated workflows and manual administrative tasks.
  
  

What Experience You Need

• 1–2 years of experience in advanced spreadsheet formulas and features, including VLOOKUP, HLOOKUP, IF/SUMIF/COUNTIF statements, and Pivot Tables.
• English level B2+/C1
• Portuguese level B2+/C1
• 1 year of data analysis experience.
  
  

What Could Set You Apart

• Technical Certifications: Advanced Excel Certification.
• Data Management: Experience auditing and synthesizing high-volume datasets (50,000+ rows) across multiple variables.
• Systems Expertise: Proficiency in Salesforce, ServiceNow , or comparable enterprise onboarding and CRM platforms.
• Analytical Rigor: Exceptional analytical skills with a proven ability to perform root-cause analysis and identify discrepancies within complex data structures.
• Quality Assurance: Acute attention to detail and a commitment to maintaining high data integrity standards.