Join the LLR family of private equity-backed growth companies.

We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions every day.

The Manager of Technical Support (MTS) is a key member of the Customer Experience team. The ideal candidate will be a IntelliShift solutions expert that can manage the Technical Support team, which is comprised of Tier I and Tier II Technical Support representatives. This position requires strong customer facing and interpersonal skills to manage the activities as outlined and to ensure we continue delivering exceptional value to our customers.

The MTS is expected to own and deliver on team performance targets, metrics, onboarding of new employees, as well as the customer base. As necessary, the MTS will manage customer escalations, meeting timeline and/or commitments made, and manage all aspects of the inbound customer support center. The Manger of Technical Support primary function will be to manage the daily operations of their designated team.