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Account Manager (SaaS Sales)

Intellishift

Intellishift

Sales & Business Development
Commack, NY, USA
Posted on Thursday, June 6, 2024

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking to add a service-minded Account Manager to the team.

As an Account Manager, you are a critical part of our customer-facing team. You will be responsible for aligning with our customers on their business objectives and success criteria. You will work cross functionally with the sales, onboarding, support, and services teams to ensure a good and consistent customer experience. Account Managers will work to ensure that customers are maximizing their value from the technology and will serve as their internal advocates by sharing feedback and partnering with our product teams to deliver technology that aligns with the direction of the industry. At the end of the day, our mission is to ensure our customers have realized value with IntelliShift and are transforming how their companies manage and operationalize their fleet management.

This team is based out of our HQ in Commack, NY so ideally we are looking for an onsite presence so that you will have the benefit of our development & training offerings. However, we will also consider fully remote candidates with relevant experience.

What you will do:

  • Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria.
  • Deeply understand the IntelliShift platform's capabilities and explain them to business of all types - transportation, food and beverage delivery, utilities, field service and many more.
  • Build and foster relationships with customers.
  • Increase our penetration for business relevant products and service offerings for our clients.
  • Consult with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership.
  • Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities.
  • Manage all customer subscriptions to ensure high retention and mitigate churn risk, as well as position new products for customers consumption.
  • Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.

What you'll need to do it:

  • 2+ years of Account Management/Technical Sales/Customer Success.
  • Successful sales experience at a SaaS company strongly preferred.
  • Experience managing renewals and upsells required.
  • Experience with Salesforce required.
  • Experience supporting or working with technical products.
  • Ability to manage customers with diverse and complex needs across multiple industries.
  • Build and maintain appropriate relationships at all levels with your customer accounts.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • High technical aptitude and interest in learning new technologies.
  • Strong business acumen.
  • Ability to juggle competing demands and priorities.
  • Team-oriented and with a strong ability to develop relationships internally and externally.
  • Demonstrable ability to meet/exceed Sales targets.
  • Understanding of managing churn.
  • Experience with renewing long-term agreements.

The values you’ll live by as part of the team:

  • Embrace and Drive Change – remain nimble and forward thinking
  • Think Bigger - commit to growing the organization and as an individual
  • Execute with Passion and Urgency – bring your “A” game
  • Be a Good Human – treat everyone with respect
  • Drive Trust and Transparency – open and honest communication always
  • Always Put the Customer First – maintain a customer-centric mindset