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Implementation Specialist

About INTELITY

INTELITY is seeking an Implementation Specialist to own the customer onboarding experience from contract signature through successful go-live. This role serves as the primary point of contact for customers during implementation, ensuring a smooth transition from Sales to an operational, live platform.

The Implementation Specialist partners closely with customers to configure the INTELITY platform to meet their operational needs, coordinate integrations with existing hotel systems, and troubleshoot configuration or integration issues as they arise. While this role requires strong technical acumen and the ability to work through platform setup and integration challenges, it does not involve software development.

This is a highly customer-facing role, ideal for someone who can balance technical problem-solving with clear communication, project ownership, and relationship management. Success in this role is measured by customer confidence, on-time go-lives, and a seamless handoff to post-implementation support teams.

Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. INTELITY does not offer visa sponsorship for this position.

Key Responsibilities

Implementation & Deployment

Project Management & Delivery

Customer Relationship & Training

Process & Technical Improvement

Required Qualifications

Technical Skills

Hospitality Domain Skills

Project Management

Soft Skills

Preferred Qualifications

Why Join INTELITY

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