Join the LLR family of private equity-backed growth companies.

Essential Functions and Responsibilities:

• Interact with customers vis telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing.
• Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution. This may involve coordinating with other departments or teams as needed.
• Maintain a thorough understanding of the company’s products or services to provide accurate information to customers.
• Record customer interactions, issue and resolutions accurately in the NG patient chart.
• Ensure adherence to company policies and procedures while handling customer interactions.
• Relay customer feedback to supervisors to assist I problem-solving and establishing best practices.
• Maintain a professional and courteous demeanor in all customer interactions even when dealing with challenging or upset customers.

• High school diploma or equivalent
• Must be Bilingual
• Excellent customer service and communication skills
• Strong knowledge of insurance billing and reimbursement processes.
• Familiarity with HIPAA privacy regulations.
• Strong computer and typing skills.
• Ophthalmology/Optometry terminology background is a plus.