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Clinical Triage Specialist

Eye Health America

Eye Health America

Posted on Sunday, June 9, 2024
Job Type
Full-time
Description

Eye Health America is looking for trained ophthalmic technicians who would like to apply their clinical knowledge to help patients in a remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

  • Take inbound patient calls related to:
    • Prescription questions
    • Pre-surgical and post-surgical questions
    • Adverse events related to surgeries and prescriptions
    • Triaging emergent eye issues and scheduling urgent appointments
  • Place outbound calls related to:
    • Patient voicemails with clinical questions
    • Directives from in-clinic providers and staff on clinical communication to patients
    • Patient educational programs
  • Input and maintain accurate and up-to-date patient records, including demographic information
  • Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
  • Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)

Benefits:

As a team member at Eye Health America, you'll enjoy:

  • Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
  • Matching 401(k)
  • Wellness Program
  • Paid Vacation & Holidays
  • Uniform Allowance
  • Training/Advancement opportunities

Requirements

  • At least 2 years of Ophthalmic Technician experience
  • COA certification is a plus!
  • Call center experience is a plus!
  • Adequate training will be provided upon hire