Join the LLR family of private equity-backed growth companies.

DaySmart provides industry-leading software solutions that help businesses operate more efficiently and focus on what matters most. As we expand our embedded payroll offering - powered by a third-party payroll processor - within the pet care industry, we’re seeking our first dedicated payroll hire to build and own the function as the internal subject matter expert and primary support resource for this product.

This role will initially focus on payroll for pet care providers and will expand - with performance - to support additional products across the DaySmart portfolio of 13 brands. Scope and ownership will grow as the payroll function and team scale.

Position Summary

The Payroll Solutions Specialist is the internal expert for payroll compliance, tax, and operational questions, serving as the primary escalation point for payroll-related issues, with the third-party processor (per vendor SLA) and internal teams as the escalation path beyond this role.

Reporting into Customer Operations, this role blends payroll expertise, customer consultation, onboarding support, and internal enablement. As the first dedicated payroll hire, the scope is intentionally broad; it will narrow and deepen as the team grows. The ideal candidate can confidently advise on payroll regulations, guide customers through implementation decisions, and help internal teams support payroll at scale.

Key Responsibilities

Payroll Compliance & Subject Matter Expertise

• Serve as the primary escalation point for payroll compliance, tax, regulatory, and setup-related questions.
• Guide customers on payroll configuration decisions to ensure compliance with federal, state, and local requirements.
• Research and interpret payroll regulations, tax rules, and wage and hour laws.
• Identify and escalate compliance risks to Product and leadership.
• Act as the internal payroll subject matter expert across DaySmart.

Customer Consultation & Pre-Sales Support

• Support prospective payroll customers by answering product and compliance questions.
• Provide consultative guidance on payroll setup and best practices.
• Partner with Sales and Customer Success to support payroll-related conversations throughout the customer journey.
• Help customers evaluate payroll solutions and move confidently toward adoption.

Onboarding & Vendor Coordination

• Support onboarding and implementation in partnership with the embedded payroll processor and internal teams.
• Serve as the liaison between customers, DaySmart, and the third-party payroll processor that powers the embedded offering - coordinating within a partner stack rather than running payroll in-house.
• Troubleshoot and resolve escalated payroll issues.
• Monitor onboarding progress and help improve implementation workflows and customer experience.

Product & Operational Support

• Partner with Product, Support, and Operations teams to improve payroll workflows and support processes.
• Provide structured customer feedback to inform product improvements.
• Help refine payroll support models as the product scales.
• Identify gaps in payroll documentation, FAQs and escalation guides.
• Support expansion of payroll capabilities across the DaySmart portfolio.

Qualifications

Required

• 3+ years of payroll administration, payroll operations, or payroll compliance experience.
• Strong understanding of payroll taxes, wage and hour laws, and multi-state payroll regulations - including the areas that most often drive escalations: local taxes, state reciprocity, and worker classification (contractor vs. employee).
• Experience supporting integrated payroll systems or payroll-related customer issues.
• Ability to explain complex payroll concepts clearly to both technical and non-technical audiences.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational skills.

Preferred

• CPP or FPC certification (or equivalent payroll credential) - strongly preferred.
• Experience with payroll service providers or payroll SaaS platforms.
• SaaS support, implementation, or customer success experience.
• Familiarity with HRIS, timekeeping, or workforce management systems.
• Experience building internal documentation or training materials.
• Familiarity with pet care, SMB services businesses, or vertical SaaS - including payroll considerations for groomers and independent operators.

Salary

• The salary for this role is $80,000-90,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

What We Offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US-based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Wayne, PA
• Austin, TX

Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices.

We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present.

We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention.

Your safety is important to us!
We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System.

Please refer to?DaySmart Privacy Policy?to learn more about how we are committed to respecting your privacy and the security of your personal information.

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.