Join the LLR family of private equity-backed growth companies.

We’re seeking a dedicated IT Support Administrator to join our team. In this role, you’ll provide exceptional technical support by promptly responding to user requests and resolving technical hardware and software issues. You’ll play a critical part in maintaining our technology infrastructure and ensuring seamless user experiences, both remotely and on-site.

Responsibilities

● Respond to technical assistance requests via ticketing system, phone, or email.

● Diagnose and resolve hardware and software issues on Windows and Mac operating systems.

● Configure and manage new user accounts, hardware, and software.

● Set up and troubleshoot VOIP phones and communication tools (MS Teams, Zoom).

● Image and deploy hardware while maintaining up-to-date software master images.

● Support Network and Systems Engineers in deployments, migrations, and integration projects.

● Research and resolve technical inquiries while following established procedures.

● Create and maintain internal documentation, including Knowledge Base articles.

● Stay current on industry trends through training and webinars.

● Perform other duties as assigned.

Experience & Requirements

● 3+ years of experience in IT support or helpdesk roles.

● High School Diploma required; Bachelor’s Degree in Computer Science or related field preferred.

● Expertise in Office 365 administration and support.

● Proficiency in Active Directory and MS Teams.

● Advanced knowledge of Windows and Mac operating systems.

● Strong understanding of networking protocols (TCP/IP, DNS, DHCP).

● Experience with network printers, endpoint protection solutions, and VPN clients.

● General knowledge of PCI Compliance standards.

● Excellent communication skills with the ability to interact professionally across all levels of technical expertise.

● Strong organizational and problem-solving abilities with attention to detail.

● Ability to work independently and as part of a team.

● Physical capability to lift up to 50 lbs.

Additional Requirements

● Read, speak, and write English

● Interact with partners, clients and team members in a positive, productive, and respectful manner

● Demonstrate ability to work independently and as a member of a team

● Work to advance the interests of the company at all times

● Pursue excellence at all times

● Strong and appropriate communications skills, both written and verbal

● Self-starter who can work through time-sensitive challenges while providing insights for enhanced efficiency

● Ability to remain nimble and adjust with minimal resistance to unanticipated changes, often on short notice

● Comfortable working under and meeting tight deadlines in a fast-paced and highly collaborative environment

● Ability to remain calm under pressure but also maintain a sense of urgency when appropriate

● Team-player attitude

● Strong decision-making skills, sense of professionalism, and work ethic

● Demonstrate dependability, reliability, and responsibility

● Maintain confidential information

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages: