Join the LLR family of private equity-backed growth companies.

Job Purpose: The Activations Specialist operates within a call-driven environment, offering remote customer support to guide clients through the activation and training process for the company's merchant processing hardware and software. This role involves troubleshooting, resolution of issues, and escalation procedures, all while maintaining a positive and courteous demeanor to ensure a consistent and excellent customer experience.

Responsibilities

• Provide remote training to merchants on POS setup, functionality, integrations, and credit card terminal processing.

• Diagnose network issues related to credit card terminal or processing application connectivity in a remote customer service setting.

• Possess a strong understanding of the company's software, effectively resolving merchant inquiries, and escalating unresolved matters to relevant internal teams.

• Schedule appointments for terminal activation and support issue resolution with merchants.

• Ensure merchants and partners have a highly satisfactory payment experience with Celero's services.

• Offer operational support across the Operations team as needed.

• Participate in industry, product, and company trainings to maintain a competitive edge.

• Perform additional job-related tasks as assigned.

Experience & Requirements

• 2+ years of experience in the Payments Industry or Merchant Services, with a focus on Customer Service

• High school diploma required

• Prior experience in Technical Operations or a Call Center environment is preferred

• Proficiency in technical troubleshooting, including root cause analysis for complex problems

• Working knowledge and proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook

• Ability to maintain organization while effectively prioritizing responsibilities and workflows

• Flexibility in scheduling to accommodate extended hours or specific shifts to meet business demands

• Self-motivated, capable of working independently as well as collaboratively within a team

• Aptitude for understanding, interpreting, and analyzing technical data

• Commitment to ongoing learning, including mastery of company systems and external processing platforms

Additional Requirements

• Read, speak, and write English
• Interact with partners, clients and team members in a positive, productive, and respectful manner
• Demonstrate ability to work independently and as a member of a team
• Work to advance the interests of the company at all times
• Pursue excellence at all times
• Strong and appropriate communications skills, both written and verbal
• Self-starter who can work through time-sensitive challenges while providing insights for enhanced efficiency
• Ability to remain nimble and adjust with minimal resistance to unanticipated changes, often on short notice
• Comfortable working under and meeting tight deadlines in a fast-paced and highly collaborative environment
• Ability to remain calm under pressure but also maintain a sense of urgency when appropriate
• Team-player attitude
• Strong decision-making skills, sense of professionalism, and work ethic
• Demonstrate dependability, reliability, and responsibility
• Maintain confidential information

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. We are unable to provide visa sponsorship now or in the future.

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages: