At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees.

Lead the Technology That Powers Relationship-Based Healthcare

Full-Time | Monday - Friday | 8:00 AM - 5:00 PM | Onsite | Tulsa, OK

Why CareATC is Different (and Why You'll Love It Here)

At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume.

Our technology team plays a critical role in making that care possible. As a Senior Support Analyst, you'll help build, support, and optimize the technology that keeps our health centers running efficiently across the country. From launching new clinics to supporting existing locations, you'll solve complex technical challenges while partnering with teams across the organization to ensure providers and patients have the tools they need to deliver exceptional care.

This is an opportunity to lead meaningful projects, mentor fellow analysts, and make a direct impact on the growth and success of a national healthcare organization.

CareATC Advantages

• Predictable Monday-Friday schedule

• Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance

• Clinic services and medications available at little to no cost for employees and dependents

• Generous Paid Time Off and paid holidays

• Collaborative, team-oriented culture

• Opportunity to lead enterprise technology projects

• Professional development and career growth opportunities

About the Opportunity

As a Senior Support Analyst, you'll lead the deployment and support of the technology that powers CareATC health centers nationwide. You'll coordinate new clinic implementations, refresh existing technology, troubleshoot complex technical issues, and serve as an escalation point for end-user support across multiple platforms.

You'll also mentor junior analysts, collaborate with teams across the organization, and help maintain the technology standards and cybersecurity practices that keep our healthcare operations running smoothly.

This is a full-time onsite position based in Tulsa, Oklahoma. The role includes occasional travel to support new health center implementations and technology projects, as well as participation in a rotating on-call schedule approximately every fourth week:

• Monday-Friday: 6:00 AM-3:00 PM, plus on-call coverage from 5:00 PM-9:00 PM

• Saturday: 8:00 AM-1:00 PM

Additional hours may occasionally be required during health center implementations or special projects.

What You'll Do

• Lead technology deployment projects for new CareATC health center openings, including planning, staging, configuring, documenting, shipping, and onsite installation of equipment

• Refresh technology infrastructure at existing health center locations

• Provide advanced technical support for desktops, printers, phones, networks, ISP connectivity, and business applications

• Support Windows, macOS, iOS, and Android users while troubleshooting complex technical issues

• Assist with EMR, third-party software, and corporate infrastructure implementations

• Monitor system alerts, respond to high-priority incidents, and maintain technical documentation and knowledge base articles

• Mentor and train Support Analyst I and II team members

• Partner with internal departments, vendors, and customers to resolve technical challenges

• Drive continuous process improvements while maintaining CareATC technology and cybersecurity standards

• Provide audiovisual production support and assist with additional infrastructure initiatives as needed

What We're Looking For

• Bachelor's degree in MIS or a related field, technical certification, or an equivalent combination of education and experience

• Five or more years of desktop, infrastructure, or technical support experience

• Healthcare IT support experience preferred

• Strong knowledge of Windows operating systems, desktop hardware, networking, printers, and office technology

• Working knowledge of network security and IP/SIP voice technologies

• Excellent troubleshooting, analytical, and problem-solving abilities

• Outstanding customer service and communication skills

• Experience leading technical projects and mentoring team members

• Self-motivated with the ability to prioritize multiple projects in a fast-paced environment

The CareATC Core4

Committed • Optimistic • Reliable • Empathetic

Ready to Make an Impact?

If you're an experienced IT professional who enjoys solving complex technical challenges, leading projects, and making a meaningful impact through technology, we'd love to hear from you.

Apply today and help power the future of relationship-based healthcare at CareATC.

We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at recruiting@careatc.com to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.

If the position is not posted on the CareATC website, the job does not exist. Thank you!