Join the LLR family of private equity-backed growth companies.

Drive Client Strategy. Build Lasting Partnerships. Impact Healthcare Growth.

Why CareATC is Different (and Why You'll Love It Here):

At CareATC, the relationship we have with our clients is what drives our mission to deliver exceptional healthcare. This role isn't just about managing accounts—it's about becoming a trusted strategic partner who ensures our clients achieve their long-term health and wellness goals. You’ll be the champion of both our clients' success and our continued growth.

• Strategic Leadership: Own the client journey from implementation through renewal, focusing on strategic roadmaps, growth, and client expansion.

• True Partnership: Work collaboratively with cross-functional teams (Operations, Clinical, Leadership) to deliver seamless, high-quality service experiences.

• Direct Impact on Growth: You are directly responsible for client retention and identifying new business opportunities that expand CareATC's market share.

• Mission-Driven: Be part of a company that is actively making healthcare more personal, consistent, and empowering for thousands of members.

CareATC Advantages Include:

• Access to health center services and medications at no or low cost for you and your dependents (based on location)

• Salary Range: $117,000 - $155,000 Annually (commensurate with experience)

• Comprehensive benefits package including Medical, Dental, Vision, 401K, Paid Time Off, Disability & Life Insurance, and a robust Wellness Program

• A mission-driven culture that values innovation and collaboration

• Opportunities for professional development and advancement

• Be part of a company making a real difference in healthcare across the U.S.

About the Job:

Imagine being the single, indispensable point of contact for CareATC's most valued clients—the person who translates their strategic vision into a concrete plan for success. As the Client Success Director (CSD), you will own the client relationship within your designated area, ensuring deep integration, high client satisfaction, and significant business growth.

This is a dynamic, high-visibility role for a proven leader who thrives on strategy, negotiation, cross-functional collaboration, and the measurable success of their clients. You will manage expectations, drive renewals, and expand our partnership footprint.

Candidates must currently reside in the Dallas/Fort Worth, Houston, St. Louis, Denver, Phoenix, or Los Angeles metropolitan areas. If you do not live in one of the required cities, your application will not be considered.

What You’ll Do:

• Own the Client Relationship: Serve as the primary point of contact for a designated portfolio of clients, managing communications, escalations, and all phases of the client life cycle.

• Drive Strategy & Growth: Lead the creation of the client's strategic roadmap, consult on program design, and identify upsell opportunities to achieve retention and revenue growth targets.

• Manage Financial & Contractual Health: Negotiate contract renewals, manage escalators, and oversee the execution of the contract and pricing model.

• Lead Cross-Functional Delivery: Partner closely with Operations, Clinical, and Implementation teams to manage service delivery, resolve issues efficiently, and communicate client goals and KPIs back to the organization.

• Become a Strategic Consultant: Advise clients on wellness goals, support their overall wellness program design, and present data-driven performance and Return on Investment (ROI) analysis.

• Mentor and Coach (Where Applicable): Depending on the area and complexity, you may be responsible for mentoring and coaching junior team members, fostering a culture of belonging and growth.

• Ensure Smooth Onboarding: Work with the Implementation team on new client start-ups and product rollouts, developing and maintaining comprehensive account plans.

What You’ll Bring to the Team:

Education: Bachelor’s degree in Business Administration, Finance, Management, or a related field is strongly preferred.

Experience:

• Customer Service or Account Management experience is required.

• Strong business background with expertise in budget and business plan development is required.

• Experience with customer data applications or CRM platforms (3-4 years preferred).

Skills & Expertise:

• Superior negotiation skills in both internal and external settings.

• Masterful organization, communication, and leadership skills.

• Strong working knowledge of data analysis and performance metrics using business management software.

• Ability and willingness to travel as needed for client meetings (planned and unplanned).

And Just as Important…

Your innate ability to foster a broad array of deep relationships across all levels of a client’s organization. You are self-motivated, organized, and have a high tolerance for stress, allowing you to exercise independent judgment and take initiative. You believe in a collaborative, constructive approach to problem-solving, and you show up every day ready to advocate fiercely for client outcomes.