Join the LLR family of private equity-backed growth companies.

Ready to be the driving force behind client success in the Florida Market? As an Associate Client Success Director at CareATC, you'll be instrumental in building and nurturing strong client relationships. You'll collaborate with cross-functional teams to deliver exceptional service, drive growth, and ensure client satisfaction. The ACSD manages clients from implementation through renewal, including their strategic roadmap & upsell opportunities. Are you up for the challenge?

The CareATC Difference:

Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient centered medical home for their patients and are not burdened by managing the financial aspect of the business.

Our structure is a win for:

The Patient: Little or no cost for excellent medical care nor dispensed medication

The Staff: Consistent schedule allowing for work life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.

The Employer: An excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.

In order to effectively manage the client relationships, the candidate must live in the assigned territory (Florida Market).

Education and Experience:

• Associates Degree or higher preferred.
• One-year relevant experience, or equivalent combination of education and experience required.
• Professional certifications in client management, operations management, or data analysis preferred.

Preferred Qualifications:

• One year of client relations experience in a health care related field.
• Excellent Interpersonal Skills. Frequent contact with clients, co-workers, physicians, physician candidates, representatives of community organizations, and contract staff.
• Strong organization, communication skills.
• Working knowledge of performance metrics (KPIs).

Essential Job Responsibilities:

• Manages overall delivery of CareATC services by developing relationships and providing support and guidance to existing and potential customers to ensure continued partnership.
• Provide customer service support to clients and team members; escalates as needed.
• Identifies and resolves operational problems using defined processes, expertise, and judgment.
• Investigate first-level customer service issues as identified within area of expertise and communicate resolution to the client.
• Ensures the established and un-established quality standards of CareATC are being delivered to meet or exceed the client’s expectations.
• Meets with client for reviewing and analyzing monthly and quarterly reports or as requested from client.
• Participate in strategic and operational planning to ensure continuous quality services are delivered.
• Integrate the principles and values of continuous quality improvement.
• Work closely with the Operations for associated health centers to provide excellent customer service.
• Demonstrate in-depth knowledge of employer medical plans for both fully and self-insured plans. Understanding the specific client’s health plan, layers of benefits/participation requirements, types of deductibles, outcome-based incentive programs, wellness programs, etc.
• Leads stakeholder meetings and manages post-implementation support to ensure successful partner collaboration and program success.
• Maintains ongoing client contact (weekly calls & monthly/6week/quarterly meetings) to discuss utilization, PHAs, marketing, reporting, operational and financial needs, wellness programs, and new program development.
• Annual Activities in conjunction with Client Success Director- Health plan performance reviews, Aggregate PHA results, formulary review, strategic planning, health/benefit fairs, and employee meetings.
• Coordinates in-services with clients, health insurance providers, and wellness center staff to support ongoing improvements and new initiatives.
• Monitors, understands, and communicates utilization and service quality, patient satisfaction surveys, and complaints.
• Other Duties as assigned.
• Salary Range $50,000 to $57,000

PERKS:

• Clinic and medication provided at no cost or low cost to employee and dependents.

• Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.