Join the LLR family of private equity-backed growth companies.

CareATC seeks a dynamic Client Success Director to drive client satisfaction and growth. This pivotal role is responsible for fostering strong client relationships, ensuring seamless implementation, and maximizing the value of our services. The ideal candidate will be a strategic thinker with a proven track record of building and maintaining client partnerships.

The CareATC Difference:

Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient centered medical home for their patients and are not burdened by managing the financial aspect of the business.

Our structure is a win for:

The Patient: Little or no cost for excellent medical care nor dispensed medication

The Staff: Consistent schedule allowing for work life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.

The Employer: An excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.

Essential Job Responsibilities:

• Owns direct client relationship within the Pacific West Region (California, Washington, Oregon, Arizona). Strong preference that candidate resides in the Western US.
• Serves as the primary point of contact for the client, including escalations, Quarterly and Annual Business Reviews, and growth opportunities (as needed)
• Partners with Operations, Clinical and Ancillary counterparts to deliver on strategy and manage service delivery challenges; ensure client issues, when they arise, are dealt with in an efficient manner and that clients are satisfied their concerns are being addressed.
• Accountable for client retention and revenue growth through expansion of existing and new products/services.
• Consults with internal and external stakeholders to oversee the creation of client strategic roadmap, program design, communication strategy, wellness goals, and growth opportunities.
• Manages contract renewals, escalators, and PGs; accountable for execution of contract and pricing model.
• Works closely with the Implementation team on new client start-ups and new product implementations by ensuring comprehensive account plans are developed and updated on an ongoing basis with all current and relevant information concerning the client and the program. Maintain on-going knowledge of project status to identify potential client issues and/or opportunities.
• Communicate the client's goals and interests to the organization, including KPIs and PGs. Review and provide regular two-way communication between the client and company, to represent CareATC well and to set proper client expectations. Assume responsibility for business related client communications, and quality of client deliverables.
• Interact closely with client teams to gather, monitor and analyze performance data and return on investment analysis.
• Coordinates with client and serves as a strategic advisor for other wellness programs and insights.
• Advocates for client outcomes and supports wellness program designs with vendors.
• People Leadership (where applicable, depending upon area size & client complexity)
  • Mentors and coaches; leadership, organization impact, and growth
  • Build and support a cohesive identity culture of belonging and inclusion in the CareATC community.
• Other Duties as assigned.

Minimum Qualifications:

Education:

• Bachelor’s degree in business administration, finance, management, or related field preferred.
• Professional certifications in personnel management, operations management, or data analysis preferred.

Experience:

• Customer service or account management experience required.
• Strong business background with budged and business plan development required.
• Customer data applications or CRM platforms (1-3 years preferred).
• Superior negotiation skills in both internal and external settings.
• Masterful organization, communication, and, leadership skills, demonstrated by previous professional success.
• Strong working knowledge or data analysis and performance metrics using business management software.
• Strong supervisory and leadership skills.
• Annual Salary Range $90,000 to $140,000

PERKS:

Clinic and medication provided at no cost or low cost to employee and dependents.

Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.