Join the LLR family of private equity-backed growth companies.

In Summary...

As a Customer Success Manager (CSM) specializing in our Ambulatory product, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for some of our high-value customers, managing their accounts, driving engagement, and delivering top-notch service. The position will focus on increasing customer satisfaction, reducing churn, strengthening brand loyalty, and leveraging the customer relationship for referral opportunities through outreach and advocacy.

What You Will Do...

• Engage in activities designed to increase client advocacy, satisfaction & referrals of assigned clients
• Responsible for actions that result in increasing gross revenue retention (GRR), net revenue retention (NRR), product adoption, and client referenceability
• Build and maintain strong, long-lasting relationships with key customer stakeholders and executive sponsors, becoming their trusted advisor and advocate within Azalea Health
• Manage communications with assigned clients and resolve conflicts via regularly scheduled touchpoints
• Maintain an accurate Customer Scorecard, monitoring key performance indicators (KPIs)
• Address all customer concerns, inquiries, and issues promptly and effectively, collaborating with internal teams when necessary to find solutions and increase customer satisfaction
• Identify at risk clients and potential issues in advance to mitigate churn and lost revenue
• Generate and perform business reviews and onsite "optimization" visits with customers
• Own the creation and communication of effective corrective action / risk plans
• Work with the Account Management and Sales teams to renew customer contracts and identify opportunities for upselling additional services and/or solutions
• Interact and coordinate with all departments in an effort to meet client expectations and increase satisfaction
• Maintains an excellent knowledge of our software products and services; can perform demonstrations of Azalea products and services to clients as needed
• Use creative problem solving skills to meet clients needs
• Excel at building relationships by phone, email, and in-person
• Other responsibilities as assigned by management
• Up to 20% travel
  
  

Background And Skills You Will Bring...

• Excellent interpersonal and communication skills
• Bachelor's degree in Healthcare Management, Business Administration, or a related field
• Proven experience (3+ years) in customer success, account management, or a similar role, preferably in the healthcare industry
• Experience with clinical and quality measure workflows
• Proficient in Google Workspace and Microsoft Office
• Background with Client Relationship Management (CRM) systems, preferably Salesforce
• Aptitude in client service/client relations and a friendly disposition
• Key skills: influencing, leadership, teamwork, account management, planning and execution,problem solving/analytical thinking, relationship building
• Excellent computer skills with strong proficiency in web-based and SaaS applications
  
  

SUCCESS LOOKS LIKE...

• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct
  
  

How We Invest In You...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
  

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.