Join the LLR family of private equity-backed growth companies.

LocationAtalanta, GA (Hybrid)Job StatusFull-Time, ExemptPay RangeBased on experience and market ratesDirect ManagerImplementation Project Manager - Customer Success

In Summary...

Azalea Health is seeking an Implementation Specialist to facilitate a smooth transition for newly contracted clients to learn and successfully operate our software and third-party products. This role requires flexibility and amenability to meet the needs of physicians, practice administrators, and other executives.

What You Will Do...

• Provide implementation solutions to Azalea Health Enterprise customers in a timely manner
• Maintain a great relationship with all Azalea Health clients
• Interact with customers through multiple platforms including: face-to-face interactions, web meetings, and email/phone communications
• Effectively document and record all aspects of client interactions in the designated client management systems (to promote transparency and understanding of software issues); in addition to building, managing, and maintaining the help content and internal process documentation
• Maintain up-to-date knowledge of Azalea's software products and services, including feature upgrades and functionality
• Collaborate with multiple product teams and departments to facilitate resolutions for issues pertaining to applicable software applications
• Maintain HIPAA compliance and client confidentiality
• Perform other duties as assigned
  
  

Background And Skills You Will Bring...

• Bachelor's degree in Business or related field required
• 2-4 years experience in Healthcare or Healthcare IT
• Previous Revenue Cycle Management experience preferred
• Demonstrated prior experience in project management
• Advanced communication and organizational skills with the ability to influence results at multiple organizational levels
• Customer service and client relations acumen
• Excellent computer skills with strong proficiency in web-based and SaaS applications.
• Ability to travel 20-30%
  
  

SUCCESS LOOKS LIKE...

• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct
  
  

How We Invest In You...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer-sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
  

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.