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Culture & CareersTeam Supervisor-Revenue Cycle Management
Azalea Health
People & HR, Operations
Atlanta, GA, USA
Posted on Dec 21, 2024
IN SUMMARY...: REMOTE POSITION-The primary role of a Team Supervisor is to supervise, train and mentor the staff, as well as monitor productivity and quality assurance. The role also includes overseeing all billing processes and providing appropriate feedback to management to assist in the continuous revenue cycle growth and success of the company.
What You Will Do...
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.
What You Will Do...
- Supervise assigned team(s).
- Detailed understanding of health care billing: from data entry through payment resolution of the accounts.
- Perform duties in a timely manner as required by clients and company.
- Provides technical and leadership skills by mentoring, motivating, training, and coaching; communicating clear job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
- Enforces Quality Assurance (QA) billing departmental objectives, by measuring billing results against established and future processes; evaluating and improving methods; making required changes.
- Identify and refer operational improvements and concerns within the billing office, to the Operations and/or Division Manager for workflow optimization and resolve issues when possible.
- Handle escalated client issues/special projects as needed.
- Conduct monthly team meetings to monitor health and success of the team and clients.
- Provide yearly reviews to staff.
- Participate in educational activities and attend team/staff meetings.
- Provide courteous and professional customer service to clients, patients, insurance companies and/or other third-party affiliations.
- Follow company policies, procedures and protocols; report compliance issues.
- Adhere to HIPAA regulations by keeping all PHI confidential and protected.
- Support company goals and always remain a company advocate.
- Other duties, as assigned.
- Strong analytical and problem-solving skills
- Math/Accounting skills, understanding of payment application processes.
- Ability to work as part of a multi-disciplinary team.
- Excellent interpersonal skills, ability to communicate accurately and concisely.
- Ability to work independently and collaboratively.
- Must be able to independently move and sit for extended periods of time.
- Must be able to lift 25 lbs.
- Working knowledge of Microsoft Word & Excel
- Ability to establish and monitor performance/productivity standards.
- Must be a team player and willing to learn/take on new responsibilities.
- Bachelor's Degree, preferred
- Three to five years of direct healthcare financial supervisory experience
- Working experience in a Medical Office Practice setting in the area of billing and collection
- Being aggressive and taking initiative; we trust you to move the needle forward
- Doing the job; outcomes are just as important as strategy
- Being adaptable and amenable to meet the changes of a dynamic and evolving industry
- Demonstrating humility; partnership and collaboration is who we are and how we operate
- Tapping into your innovative side; conventional is not always correct
- Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
- Generous employer sponsored subsidy towards employee's medical insurance premiums
- Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
- Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
- Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.