Benefits

Pulled from the full job description

Full job description

Position Overview:

Allmark Door is seeking a highly organized and proactive Service Coordinator to lead and manage the coordination of service requests, repairs, and planned maintenance across a variety of service-related projects. This position will be instrumental in ensuring the successful execution of service and repairs for our customers. The Service Coordinator will work closely with customers, field technicians, vendors, and internal teams to guarantee that services, repairs and maintenance are delivered on time and to the highest quality standards.

Duties & Responsibilities:

● Create and manage a variety of service, planned maintenance and repair projects simultaneously.

● Track all service job statuses and manage outstanding service requests, ensuring all jobs and tasks are completed in a timely manner.

● Continuously monitor the progress of planned maintenance projects to ensure they adhere to budgets and schedules, making adjustments as necessary.

● Communicate with customers to set and confirm service, repair and maintenance schedules and along with any site-specific instructions, including safety protocols and any logistical considerations.

● Manage and assign daily job tasks to field technicians based on skill set and expertise, ensuring each field technician is assigned to jobs that best align with their capabilities for optimal service delivery.

● Develop and maintain daily and weekly service and maintenance schedules, adjusting for urgent requests, changes in technician availability, or customer requirements.

● Identify and order parts and materials needed for service and planned maintenance projects.

● Review and verify material orders for repairs and replacements, ensuring specifications, quantities, and pricing match job requirements.

● Monitor and track the status of ordered materials, parts, and equipment to ensure timely deliveries.

● Prepare and submit required project documentation, including but not limited to Job Hazard Analyses (JHA) and Job Safety Analyses (JSA) and other relevant paperwork.

Key Competencies & Skills:

● Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced, deadline-driven environment and adjust to changing priorities or urgent requests.

● Strong verbal and written communication abilities, with the capacity to manage relationships with customers, vendors, technicians and internal teams effectively.

● Focused on delivering excellent customer service, especially when handling challenging situations.

● Familiarity with Google Suite and project management software and systems (experience with Netsuite is a plus).

● Ability to identify issues quickly and implement solutions to ensure service efficiency and customer satisfaction.

Minimum Requirements:

● High School Diploma or GED required; associate degree or higher preferred.

● Familiarity with the service industry, particularly equipment repair and maintenance, is beneficial

● Excellent leadership, communication, and organizational skills; detail-oriented with the ability to multitask effectively.

● Strong problem-solving skills and root cause analysis capability.

● Valid driver’s license

Pay: $32.00 - $37.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person