Benefits

Pulled from the full job description

Full job description

POSITION OVERVIEW

Allmark Door is seeking a dynamic and results-driven Service Manager to lead our Service Operations team. This role is ideal for a strategic thinker who is passionate about solving complex challenges, improving customer experience, and driving operational excellence.

The Service Manager will partner closely with the Leadership Team to shape service strategy, optimize operations, and deliver measurable growth in revenue and gross profit while effectively managing costs. This individual will lead high-performing teams, implement scalable processes, and ensure best-in-class service delivery.

ESSENTIAL DUTIES

Our ideal candidate will be responsible for the following:

• Lead the strategic, operational, and administrative functions of the service department, ensuring alignment with organizational goals.
• Develop and execute short- and long-term plans, including goals, policies, and procedures to drive performance, efficiency, and growth.
• Own and deliver on key financial and operational metrics; develop and maintain KPI reporting to track performance and inform decision-making.
• Provide data-driven insights and recommendations to senior leadership, including dashboards and reporting to support strategic planning.
• Evaluate and continuously improve service policies, processes, and procedures to enhance operational effectiveness and customer satisfaction.
• Serve as the primary subject matter expert for all service-related matters, supporting both internal teams and customers.
• Design and implement training programs to ensure team capability, consistency, and adherence to service standards.
• Lead, coach, and develop a team of technical, administrative, and field service professionals.
• Identify and implement initiatives that improve customer experience and drive revenue growth.
• Analyze operational and financial data to inform business decisions and uncover opportunities for improvement.
• Collaborate cross-functionally with internal teams and leadership to execute key initiatives.
• Oversee the after-hours emergency service program to ensure responsiveness and service continuity.

RELEVANT JOB COMPETENCIES

The ideal candidate should possess the following attributes:

• Proven ability to grow a service business, including both planned maintenance and reactive service offerings.
• Strong leadership skills with the ability to thrive in a fast-paced, high-growth environment.
• Excellent communication and presentation skills, with experience translating data into actionable insights.
• Strong business acumen, critical thinking, and decision-making skills.
• Demonstrated experience in financial forecasting, budgeting, and revenue growth strategies.
• Customer-focused mindset with the ability to build strong internal and external relationships.
• Proficiency in business systems, including financial and operational management software.

MINIMUM REQUIREMENTS

• High School Diploma or GED required; additional technical or business education is a plus.
• 5+ years of supervisory or management experience in a field-based technical service industry serving complex customers.

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person