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Position Overview:

The Estimating & Service Administrator supports the service and estimating operations. This role is integral to ensuring the accuracy, efficiency, and flow of information across the service lifecycle - from initial request through estimate completion.

Duties & Responsibilities:

• Serve as a central coordinator for incoming service and estimate requests, ensuring all work is accurately captured and prioritized
• Review and validate job details, identifying gaps and proactively gathering missing information before estimating
• Prepare and refine scopes of work and job summaries to ensure clarity, consistency, and customer-ready communication
• Maintain and manage workflow pipelines to ensure timely progression of jobs and minimize delays
• Partner cross-functionally with service, operations, and sales teams to align on job requirements and priorities
• Communicate professionally with customers regarding request status, timelines, and follow-ups
• Support estimating efforts by ensuring all required inputs (labor, materials, scope, site details) are complete and accurate
• Identify opportunities to improve processes, data accuracy, and workflow efficiency
• Maintain high standards of data integrity across systems and documentation
• Perform additional administrative or operational tasks as needed

Key Competencies & Skills:

• Exceptional attention to detail with a strong focus on accuracy and quality
• Advanced organizational skills with the ability to manage competing priorities and deadlines
• Strong critical thinking and problem-solving abilities
• Clear and professional written and verbal communication skills
• Ability to work independently, take initiative, and drive tasks to completion
• Comfortable working in a fast-paced, high-volume environment
• Technically proficient with the ability to quickly learn and navigate business systems

Minimum Requirements:

• 1–3+ years of administrative, customer service, service coordination, estimating support, or related experience
• Proficient in using Google Workspace and Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with ERP, CRM or service management systems
• High School Diploma or GED required; associate degree or higher preferred.
• Valid Driver’s License required.

Preferred (Not Required)

• Experience in a service-based, construction, or field operations environment
• Familiarity with estimating, quoting, or work order processes
• Experience with platforms such as NetSuite, Corrigo, Service Channels or similar systems

ALLMARK DOOR is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person