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POSITION OVERVIEW

Allmark Door is seeking a motivated Inside Sales Representative to support the growth of our service and equipment offerings. For more than 30 years, Allmark Door has been selling and servicing overhead doors, pedestrian doors, loading docks, and related equipment for industrial and manufacturing clients, with operations now spanning from Washington, D.C. to Boston, MA.

The Inside Sales Representative will focus on developing opportunities with Allmark Door’s existing customer base, including planned maintenance programs, repair services, fire door testing, and equipment replacement. From time to time, this role will also target new prospects.

ESSENTIAL DUTIES

• Daily Outreach & Follow-up: Make 30+ outbound calls and/or send personalized emails per day to warm leads, lapsed customers, and new prospects with an emphasis on Planned Maintenance service and Fire Door testing service.
• Follow up on any inbound inquiries within 24 hours.
• Pipeline Generation: Identify new sales opportunities within the existing customer base by reviewing account history and service records.
• Qualify prospects and set meetings for territory sales reps on larger opportunities.
• Close small, transactional deals directly.
• Collaboration & Handoff: Partner with territory sales reps and the Service team to align outreach efforts and ensure a seamless customer experience.
• Escalate larger or complex opportunities appropriately.
• Customer Engagement & Feedback: Capture and relay customer feedback to improve offerings.
• Identify and escalate dissatisfied customers to branch management.
• CRM & Reporting: Maintain up-to-date CRM records for all activities, including call notes, opportunity stages, and deal outcomes.
• Track and report on daily activity, pipeline progress, and closed business.
• Periodically participate in internal meetings, networking events, or celebrations at an Allmark Door location (travel 1x/month).

RELEVANT JOB COMPETENCIES

● Outstanding written and verbal communication skills, with a polished and charismatic presentation style.

● Proficiency in email communications and standard business software, including Microsoft Word, calendaring tools, and Google Workspace.

● Exceptional organizational skills and attention to detail, including accurate recordkeeping and note-taking.

● Ability to work independently, manage time effectively, and navigate challenges in reaching target contacts.

● Collaborative approach and willingness to support team goals.

● Professionalism, punctuality, and a positive attitude.

MINIMUM REQUIREMENTS

● 5+ years of experience in customer-facing roles such as sales, customer service, or customer support, preferably within a business-to-business industrial or trades environment.

● Ability to travel occasionally (1x/month) to an Allmark Door branch.

● High School Diploma or GED required; a bachelor’s degree is preferred.

ALLMARK DOOR is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Pay: $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Work Location: Remote